Retailers turn to Web after Black Friday letdown

Posted: 12:00am on Dec 2, 2008; Modified: 7:03am on Dec 2, 2008

  • Ups and downs

    Estimates of holiday shopping by ShopperTrak RCT, a research firm that tracks total retail sales at more than 50,000 outlets:

    Black Friday: Sales up 3 percent to $10.6 billion from the Black Friday of 2007.

    Saturday: Sales down 0.8 percent to $6 billion.

    Friday-Saturday combined: Sales up 1.9 percent from a year ago.

    Friday-Sunday combined: Estimated 1 percent rise.

  • Online deals

    Many retailers are offering online deals not only for the day they have dubbed "Cyber Monday," when people return to work after Thanksgiving and shop from their desks, but for the rest of the week or longer. Here is a sampling:

    Walmart.com: Through Friday, the site is offering discounts of up to 30 percent on 150 items including electronics, toys and video games. A Samsung 10MP digital camera with a memory card and case is $79 and a Compaq laptop printer is $498.

    Target.com: Through Saturday, the site will offer deals on more than 1,500 products, including electronics, toys, clothes and home decor. Free shipping is available until Dec. 13 on more than 60,000 items. Other one-day deals will be featured online.

    Barnesandnoble.com: The site is offering a 15 percent discount to shoppers via an e-mail promotion through Dec. 9.

    Kmart.com: On Monday, people who clicked on hidden ornaments on the site were receiving an extra 10 percent off. The site was also offering $5 off orders or $25 or more with the promotional code "ILOVEKMART" and had cashmere cardigans on sale for $29.99, down from $69.99 and $49.99. More online deals will be offered Dec. 8 and Dec. 15.

    Sears.com: Offering 50 percent to 60 percent off sweaters, up to 20 percent off tools and an extra $5 off orders over $25 for customers who use the "ILOVESEARS" promotional codes. Additional online deals will come Dec. 8 and Dec. 15.

    Amazon.com: Discounts throughout the holidays, such as a Sony VAIO laptop, regularly $1,699.99, for $1,179 to $1,229.99 and a Kota the Triceratops robotic dinosaur for $199.99, $100 off the original price.

NEW YORK — Retailers who saw Thanksgiving holiday sales drop off as the weekend progressed stepped up online promotions on the day known as "Cyber Monday" to try to get consumers who are tired of the crowds at stores to keep shopping.

But after weeks of already heavy discounting both at regular stores and online, experts doubted that the day would give much of a lift to what is still expected to be one of the weakest holiday seasons in years.

"People are expecting that deals will only get better as we approach the Christmas time frame," said Youssef H. Squali, an analyst at Jefferies & Co. "So while Cyber Monday is significant, I wouldn't say today is the only day to track. People may opt to wait a little more."

The Monday after Thanksgiving was dubbed "Cyber Monday" by the National Retail Federation trade group in 2005 to describe the unofficial kickoff to the online retail season, when customers shopped at their desks as they returned to work. But with more deals advertised ahead of time and more consumers with high-speed access at home, the day has lost some luster.

Marcia Turner, 43, a freelance writer in Rochester, N.Y., said she plans to buy a Dell laptop before Christmas, but is holding off for now.

"I suspect prices will come down further before the holiday season is out," she said. "I doubt they will go up, so there is little risk in waiting, as I see it."

Although "Cyber Monday" is not the busiest online shopping day of the year (that day usually occurs later in December as shipping deadlines approach), retailers — who have seen consumers pull back amid the recession — stepped up their online deals, offering discounts on clothes and gadgets, set amounts off purchases, free shipping and more.

Traffic at online retailer eBags.com was up 12 percent compared with the Monday after Thanksgiving last year, and sales were up 10 percent as of 1 p.m., said co-founder Peter Cobb, who added that that was about what he expected. The site is offering a 20 percent off deal for Cyber Monday.

"Retailers are much more aggressive this year, as we are," Cobb said. "We expect to see a big push in the next two weeks."

John Morris, an analysts at Wachovia Capital Markets, wrote in a note published Monday that traffic and business were strong on Black Friday, but that the "strength did not carry through the remainder of the weekend as business fell off sharply on Saturday."

Karen MacDonald, a spokeswoman at mall operator Taubman Centers Inc., similarly said that based on a sampling of malls, business for the three-day weekend was flat from a year ago, with sales quickly fizzling after spiking on Friday.

"The momentum didn't continue," she said.

A more complete sales picture of the weekend will be known by Thursday, when the nation's retailers report November same-store sales, or sales at stores opened at least a year. Many analysts expect the period could show a rare drop in sales.

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