Xerox hiring more than 75 people in Lexington to support Kynect

January 21, 2014 

Kentucky's health exchange call center opened last August to answer questions leading up to the start of enrollment in Kynect, Kentucky's health insurance option under the nationwide Affordable Care Act.


Xerox said Tuesday that it is hiring more than 75 full-time customer-care employees to support Kynect, Kentucky's Health Benefit Exchange.

The Kynect contact center, a major component of the Affordable Care Act, received about 195,000 calls in December, up from 85,610 in November. The increased call volume prompted Xerox's addition of 77 customer-care agents, according to the company.

Xerox customer-care agents will offer assistance via phone, online chat and email to Kentuckians navigating the online application process for obtaining health insurance through Kynect. Agents also help residents who don't have Internet access to complete applications.

Hiring has begun and will continue through Jan. 29. Xerox is seeking candidates with six months of customer-center experience or equivalent customer-service experience.

Applicants may call (859) 389-4608 or go to the Xerox office at 2432 Fortune Drive from 9 a.m. to 4 p.m. daily.

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