Time Warner apologizes for outage during World Cup match between U.S. and Portugal

June 23, 2014 

Time Warner Cable customers in Lexington, Louisville and Covington weren't able to see part of the World Cup 2014 match between the United States and Portugal Sunday evening because of a "satellite receiver disruption," a company spokesman said Monday morning.

The disruption — a black screen with only audio on ESPN and ESPN HD — lasted for about 45 minutes, said Mike Hogan, a spokesman for Time Warner in Columbus, Ohio. Hogan couldn't give an immediate estimate of how many customers were affected.

"The problem was the satellite receiver lost the video in the Louisville head-end, which is where all the feeds come through," Hogan said.

"The issue has been resolved, and we apologize for any inconvenience it may have caused," Hogan said in a statement.

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