Question: Why change?
A: This is the first major redesign of Kentucky.com since October 2008, which is a long time in the world of the Internet. We consulted studies on how people use Websites and conducted several focus groups as we built our new site. Our main goal has been to produce a site that is less cluttered and easier to use, while still providing all the information you expect to find.
Q: Am I going to get used to this only to have you change it again?
A: We do not expect to make major changes on the scale of this one in the foreseeable future. However, this is version 1.0 of our new site and we do expect to add several features and enhancements over the next several weeks and months. But the look and feel of the site will basically remain the same.
Q: Will I need to register again?
A: No. Your existing username and password have been carried over to the new site.
Q: Where is the best place to find breaking news?
A: Check just beneath the main photo and story on the home page - www.kentucky.com -- for latest news. You can also find news from your favorite section by going to that section.
Q: Where are the obituaries?
A: You can find a link to" Obits" in the blue bar near the top of the site.
Q: I have my favorite sections or pages on your site bookmarked. Will those bookmarks still work?
A: Yes, they should. We did pare down some redundant sections, so if you have a problem finding something, please check our Site Map, linked from the blue bar at the top of all the pages.
Q: Where did my favorite blog go?
A: If you scroll down the homepage, you will find a list of most recent blog headlines on the right side of the page. In the various sections, blog headlines for that section can be found on the right side of the page. You can also type blogs into the search box at the top of the page.
Q: How do I find what other people are reading?
A: A list of the Most Popular Stories of the day can be found on the right side of most pages on the site.
Q: Where can I find news in Madison, Jessamine or counties surrounding Fayette?
A: Just click on "News" in the blue bar at the top of the site. On the News page you will see a Section List on the left. Click on "Bluegrass" and you will be taken to a page with news from the counties that surround Fayette County.
Q: I want to look up salaries of some state employees; where are they?
A: Click on "Public Records" in the blue bar near the top of the page. Our Public Records page contains lots of information, including property values, salaries of some government employees and salaries of employees of public schools and universities.
Q: I am having trouble finding the Living section, what do I do?
A: You can type "living" into the search box at the top of the page. You can also scroll down the homepage to the Living section to see the top stories for that section.
Q: I can't find what I am looking for, what do I do?
A: You can go to the search box at the top of the site and type in a name or description for what you're trying to find. We think one of the improvements on the new site is an improved search function. We've also added a feature that will offer possible answers to your search as you type. You can also click on the "Site Map" in the blue bar at the top right of the site. The site map is a complete listing of sections and pages on the site.
Q: Where can I look up what's going on in town?
A: The best way to find out what's going on in Lexington or Kentucky is to go to our LexGo entertainment site. You can get there by clicking "Entertainment" in the blue bar at the top of the page, or by typing www.Lexgo.com into the address bar on your browser. There is an Events Calendar on the LexGo homepage. The Kentucky.com homepage also has a list of upcoming events on the right side as you scroll down the page.
Q: How do I find photos and videos?
A: On the homepage, scroll down until you see Recent Galleries on the right side of the page. Click on a thumbnail to see a photo gallery. Videos will be placed on the site if they accompany an article, or you can find videos at videos.kentucky.com.
Q: I can click a Facebook "like" button on other sites, what about here?
A: Yes. When you are on a story page a Facebook "like" button is located just beneath the headline of the story. You can click there to "like" the story. If you wish to post the story to your Facebook page, you can click the Facebook icon at the bottom of the story itself, in the bar that says "Share this story."
Q: Can I still comment on articles?
A: Yes. We installed a new commenting system in November and that system remains in place.
Q: How do I make a suggestion, offer a comment or ask a question about the new site?
A: Please go to http://www.kentucky.com/customer_service/ and give us your feedback using the form we have posted there.
Q: I'm using an older browser. Will that make a difference in what the site looks like to me?
A: Yes, the best experience for you will be to use Firefox 3.6 or Internet Explorer 7 or 8.