Lexington heating and air-conditioning repair service Caudill's Climatemaster has closed after more than 30 years in operation.
A message on the business phone informs customers that the owners have retired. Multiple messages left by a reporter at the office and the owners' home have not been returned.
The Better Business Bureau has received a couple of calls about the closure from customers fearful that their service agreements would no longer be honored, but "from what we're told, issues are being addressed by the company," said BBB spokeswoman Heather Clary.
She said the BBB has been told that customers with service agreements are being referred to a third-party company that is handling the work.
Clary urged anyone who might have an issue to contact the BBB for assistance by calling (859) 259-1008 or 1-800-866-6668.