DirecTV has agreed to pay more than $13 million to settle claims of deceptive sales practices by attorneys general in 49 states, including Kentucky. The satellite television provider will begin a process to allow eligible customers to make claims for restitution.
The states claimed that the company failed to make prices and contract terms clearly known, and that it enrolled customers in additional contracts without spelling out the details. DirecTV has agreed to limit how it markets services, the statement said.
Kentucky's share of the settlement is $185,000. Of that, $37,000 goes toward investigative costs, the state attorney general's office said in a news release.
To be included in the restitution payout, customers must apply by June and must have been affected by the practice between 2007 and the present. Complaints may be filed online at Directv.com/ag. Consumers also may call (502) 696-5389 and have a complaint form mailed to them. Customers who previously filed complaints do not need to file again, according to the statement.