December 26, 2011 12:00 AM

Fazoli's new customer service initiative among 'evolutionary changes' chain is making

Lexington-based Fazoli's will launch a new customer initiative this spring that the chain's leadership says will be a major change for the company. The move comes as the company also prepares to open more restaurants, including its first in a travel plaza, to mark a continued turn away from a series of down years that saw it closing locations nationwide.

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