When Chase Bank moved to a new location in Tates Creek Centre last month, that wasn't the only change for customers of the branch.
The new standalone location was chosen by corporate leaders to be one of just several nationally to test a new type of self-service kiosk.
The indoor machines, which look like larger versions of a tablet computer, offer more functionality than ATMs, the bank says, and can do 90 percent of the transactions done by tellers. For instance, the kiosks can cash checks and offer multiple denominations of cash instead of just the $20 bills dispensed by ATMs.
"It's been great," said Chase district manager Matt Ratliff. "We still have the tellers and personal bankers right there to give good service to our customers."
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Chase promoted the technology advancement to investors and analysts by noting it enables employees to focus more time on significant interactions with customers that still require their help.
Ratliff said the branch's customers have been receptive. He said he thinks one of the reasons Lexington was chosen for the pilot was the rapid adoption of Chase's mobile banking offering here.
The location has three of the self-service kiosks, plus two teller lines and a drive-through. Previously, the bank had four teller lines and a drive-through that was separate from the bank branch, which was adjacent to Kroger.
"It's definitely made staffing easier," Ratliff said, since employees aren't having to walk between locations. "I think we're able to provide a better customer experience."