Business

Outages plague Chase's online banking system

NEW YORK — Problems at Chase's online banking service are continuing. The site went down Monday night and was down all day Tuesday. A Chase spokesman said service was restored early Wednesday, but later Wednesday morning the site again carried a message saying service was unavailable before it was restored again.

Chase spokesman Thomas Kelly couldn't specify the exact time service was disrupted, or the reasons for the outage, only saying it stemmed from a technical problem.

Customers took to their Twitter accounts to share their frustration. Some wondered what would happen to automated bill payments. The lack of explanation and the length of the outage didn't please Jacob Jegher, senior analyst at Celent, a Boston-based financial research and consulting firm.

"Many customers will incur fees resulting from late bill payments," Jegher wrote in a comment posted on the firm's Web site.

Kelly said Chase would work with customers who missed bill payments because of the outage.

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