CBS affiliate WKYT (Channel 27) took more than 300 calls for technical support earlier this month after it switched its signal to UHF from VHF hoping to alleviate reported viewership problems.
"As best as we can tell, we've taken signal strength tests at locations where we knew we had weak signals, and they're coming back real well and are as strong or stronger than the other Lexington stations," said Mike Kanarek, WKYT's vice president of operations.
The change completed a months-long process for WKYT, which had to petition the Federal Communications Commission to be able to switch back to UHF from VHF.
The station did so because it learned many viewers in and around Central and Eastern Kentucky could not receive the VHF signal, either because they didn't have a VHF antenna or because VHF signals are more prone to interference.
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Kanarek said viewers with lingering issues can call the station at its main number, (859) 299-0411. He encourages viewers to first attempt to re-scan their televisions or converter boxes, or consult their ownership manuals. Viewers should also go to the add or delete channel menu on their converter boxes and televisions and delete the former WKYT channel setting.
"In 99 percent of the cases, it comes in like a charm after that," he said.