Business

Better Business Bureau lists most-complained about industries

The Better Business Bureau of Central & Eastern Kentucky on Tuesday announced a number of year-end statistics, including its most-complained about industries for 2010.

The organization processed more than 2,200 complaints against businesses in its 64-county service area in 2010, with 83 percent of them being resolved.

The top 10 complained-about industries in 2010 were (2009 ranking in parentheses):

1. Home improvement/repair contractors (1)

2. Auto dealers (2)

3. Auto repair and service (5)

4. Manufacturers and producers (6)

5. Textbooks — new and used (3)

6. Cellular telephone equipment/supplies (Not ranked)

7. Health clubs (Not ranked)

8. Auto parts/supplies (11)

9. Internet services (4)

10. Cable/satellite television (7)

Also, the organization provided more than 1 million reliability reports on businesses in 2010. The top 10 inquired-about industries in 2010 were the following (2009 ranking in parentheses):

1. Home improvement/repair contractors (1)

2. Auto repair and service (2)

3. Multilevel selling opportunities (5)

4. Auto dealers (3)

5. Insurance (4)

6. Dentists (7)

7. Attorneys (8)

8. Landscape contractors (10)

9. Real estate consultants/management (Not ranked)

10. Guns and gunsmiths (Not ranked)

The organization also provides free referral lists of BBB-accredited businesses in consumer industries. Below is a list of the top 10 requested business lists by industry in 2010:

1. Roofing contractors

2. Heating and air conditioning contractors

3. Plumbing contractors

4. Construction and remodeling services

5. Automobile repair and service

6. Used automobile dealers

7. Windows

8. Home improvements

9. Home builders

10. Bathroom/kitchen design and remodeling

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