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Lexington Children's Theatre reports breach of customers' credit cards

Backdrops for "Pinkalicious" sit to the side of the stage as the Lexington Children's Theatre crew assembles their frameworks, which are giant, pink cupcakes. The Lexington Children's Theatre took its tour of "Pinkalicious" to Felix E. Martin Jr. Hall in Greenville, Ky., on March 28, 2013. These photos were taken on March 27 as the cast and crew set the stage and settled into Greenville and Central City. Photo by Rich Copley | staff.
Backdrops for "Pinkalicious" sit to the side of the stage as the Lexington Children's Theatre crew assembles their frameworks, which are giant, pink cupcakes. The Lexington Children's Theatre took its tour of "Pinkalicious" to Felix E. Martin Jr. Hall in Greenville, Ky., on March 28, 2013. These photos were taken on March 27 as the cast and crew set the stage and settled into Greenville and Central City. Photo by Rich Copley | staff. Lexington Herald-Leader

Some customers' credit card information was compromised after a ticketing services company used by the Lexington Children's Theatre was hacked.

Lesley Farmer, managing director of the children's theater, said that Vendini, a San Francisco-based company that provides box office and online ticketing services to entertainment venues in North America, has been contacting theater customers who had used credit cards to buy tickets for recent events.

The company detected the hacking April 25. As many as 2,800 children's theater patrons might have been affected, Farmer said.

Customer information from other Vendini clients also was breached.

"They are being very diligent at trying to contact anyone whose information could have been taken at that time," Farmer said of Vendini. "I wanted to make sure that my customers were notified."

Vendini sent an email to Lexington Children's Theatre customers saying that on April 25, the company detected an unauthorized intrusion into its systems.

The notice said: "Based on Vendini's records, you used a credit card to make a purchase for an event that was processed through Vendini's service, and your information may have been involved in this incident."

The company's email said that "a third-party criminal actor used hacking technologies to access ... databases and may have accessed your personal information, such as name, mailing address, email address, phone number, and credit card numbers and expiration dates."

Vendini said it is cooperating with federal law enforcement and is conducting an internal investigation of the breach. For more information, contact Vendini at 1-800-836-0473 or go to Vendini.com/info.

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