CHARLOTTE, N.C. — Time Warner Cable holds the bottom two spots in the latest list of companies on the American Customer Satisfaction Index.
Time Warner Cable — Internet Service Provider is the lowest-rated in the index, which regularly tracks customer satisfaction for 229 companies in a range of industries, from banking to food to energy.
Time Warner Cable — TV holds the next-to-last spot.
For the index, more than 70,000 households are surveyed randomly by telephone and email, and companies are scored based on responses.
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Time Warner Cable scored a 56 for TV services on a 100-point scale. Its Internet Service Provider sector scored a 54.
Amazon was at the top of the list with a score of 88.