Kentucky’s attorney general has reached a settlement with Louisville-based Bryant Heating and Cooling Co. Inc. on behalf of more than 7,000 customers allegedly subjected to questionable sales tactics and other issues.
The company, which has offices in Lexington and Northern Kentucky, agreed to provide 7,100 customers who purchased furnaces, air conditioners, air handlers and heat pumps between Jan. 1, 2014, and June 22, 2017, a one-year warranty extension on ancillary parts and labor, according to Franklin Circuit Court documents released Monday.
Bryant will also pay the attorney general’s office more than $675,000.
The attorney general’s investigation began in early 2015. The investigation uncovered the alleged conduct:
- the use of sales tactics to sell or attempt to sell unnecessary goods and services to Kentucky consumers
- instances of non-compliance with the 3-day right of cancellation pursuant to Kentucky law
- the use of unlicensed employees to perform diagnostic, installation, and repair services in Kentucky consumers’ homes
- failure to comply with pre- and post-work permitting laws
“While these allegations are serious, I want to commend Bryant for taking responsibility and working with my office to come to a good resolution,” said Attorney General Andy Beshear in a news release. “My office will continue to work with Bryant to ensure the agreement is carried out in the best interest of Kentucky customers.”
Beshear said Bryant customers eligible for the extended warranty should expect a letter from his office and warranty information from Bryant in the next 30 days. Eligible customers will not need to do anything further to be included in this warranty extension.