University of Kentucky HealthCare facilities are back to normal after they diverted ambulance patients to other facilities due to a computer issue Monday, according to a university spokesperson.
The issue affected UK’s Chandler Hospital, Children’s Hospital and Good Samaritan Hospital, while the university’s outpatient clinics were operating under normal procedures. UK ended the diversion around 9 p.m. Monday.
The hospital’s electronic registration system stopped working after a regularly scheduled software update, the hospital said in a Twitter announcement.
“In an overabundance of caution, the number of new patients was limited by diverting patients arriving by EMS to other facilities,” the hospital said in the announcement.
Patients who arrived by private vehicle were still being treated in the ER, a spokesperson said. The issue did not affect patients transferred to UK for trauma, pediatrics and burn care.
“UK HealthCare is ensuring the provision of safe care as always,” Kristi Willett, a university spokesperson said. Patient care and incident response teams were working to monitor the situation and minimize the impact felt by patients.