My water bill averages about $35 a month, and my sewer bill mirrors that since it is based on water usage. So when my water bill for March 24-April 24 was just under $200, I called customer service and was told Kentucky American would investigate the issue and inspect the meter.
In the past, my bills have had the occasional spike. Some of those were followed by corrections in the form of credits on future bills. Many didn’t even appear suspicious or unusual.
This recent bill, however, had me seeking feedback from my neighbors. I posted my concern on my neighborhood chat site and was stunned by the response. In less than 48 hours, nearly two dozen of my neighbors described similar issues. How widespread is this?
Utilities such as gas, water and electricity have no competition. We are dependent upon the Public Service Commission to oversee and regulate their activities. The PSC needs to take a closer look at Kentucky American. Customers must report errors to the utility companies and poor service to the PSC.