Spectrum officials are scheduled to speak and take questions during a Thursday public meeting about the cable company’s service in Fayette County.
Since January the city of Lexington has logged more than 183 complaints about Spectrum and Charter Communications, its parent company. And that’s only the complaints that have made it to Roger Daman, a city administrator who oversees cable complaints.
“That’s a pretty dramatic increase from what we have had in the past,” said Daman. Common complaints since January include: rate increases without prior notice, loss of channels, charging customers for equipment that does not work and inability to speak to supervisors to correct problems.
The dramatic increase in the number of complaints prompted the city to ask for the Thursday public performance evaluation, which is allowed under the city’s 2014 cable franchise agreement with Spectrum. In addition, the city has also asked for additional information from the cable company including the number of complaints it has received and how those complaints were resolved.
Federal communications law gives local governments very little leverage with cable companies.
In addition, the city has also posted an online survey that can be found at www.lexingtonky.gov/cable for people who can not make the meeting. A paper copy of the survey will also be available at the Thursday night meeting at the new Lexington Senior Center, which is in Idle Hour Park behind Southland Christian Church on Richmond Road.
Damon said Spectrum officials have asked to give a presentation at the beginning of the meeting. After that presentation, the public will be allowed to ask questions.
If you go:
What: Public meeting on Spectrum/Charter Communications
When: 6 to 8 p.m. Thursday
Where: Lexington Senior Center, 195 Life Lane, located behind Southland Christian Church on Richmond Road.
To find out more: Fill out a survey or browse information about the city’s cable franchise at www.lexingtonky.gov/cable.